Complaints

xpr365 Complaints helps your organization streamline the way complaints are registered, tracked and resolved. This app brings all relevant complaint details together in one central location, making follow-up more efficient and transparent.

• Follow up complaints from your customers, to your vendors or internal complaints.
• Assign categories and subcategories.
• Select the document and document lines to which the complaint relates or you can manually indicate what the complaint relates to.
• Add additional information or attachments.
• Assign users and use statuses for complaints to give structure and visibility to the whole complaint-handling process.
• Take corrective or preventive actions.
• Add tasks to a complaint to accurately follow up on what has already happened and what still needs to be done.
• Link complaints to each other.
• Handle payment disputes.

This app helps you stay organized, improve follow-up, and deliver a better experience for your customers.